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Customer Service Associate - US Voice Process

  • mustaqimnbs
  • Jul 6, 2022
  • 2 min read

Fresher Call Center Jobs and Vacancies in Lower Parel @Mumbai




Requirements and skills:

  • Proven International Bpo / Call Center - Customer support experience or experience as a Client Service Representative

  • Track record of over-achieving goals

  • Strong phone contact handling skills and active listening

  • Familiarity with Basic Excel

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • High school diploma

  • We hire freshers provided you have good communication skills.



Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/customer service team call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

  • Rotational Shift 24x7

  • Rotational Week Off - 2 in a week.


CTC and Other Benefits:

CTC Upto - Per Company Budget, No Bar for Right Candidate.

Shifts - US Shift

OT Hours - No Overtime Hours

Week offs - Saturday and Sunday

Holiday - As per Company Policies

Yearly Bonus - Performance-driven Bonus

Insurance* - Medical + Accident

EPF - Per EPFO Terms & Standards

Pursue your career at NBS to set a high standard Bar for quality work and long-term association with growth, we are a company run by ideas and not by hierarchy



NBS Management Services

Mr. Shrikant Shrivastava

Phone : +91-7990266781

Email - info@navkarservices.com

Email- shrikant@navkarservices.com

Office Address - Office No.23 - A WING, 2ND FLOOR, TODI ESTATE, SUN MILL COMPOUND, LOWER PAREL (W), MUMBAI 400 013.

https://navkarservices.com/

Office Timings: 09:30pm - 06:30am IST


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